Information we collect & how we use it

We collect personal information from you, including information about your name and contact information, in order to make bookings.

Besides our staff, we only share this information with REZDY for external processing to make the bookings. We do not share personal information with companies, organisations and individuals outside of Top Cat, Loloma, or REZDY.

Transparency & choice

Providing some information is optional. If you choose not to enter your contact details, we’ll be unable to make bookings.

Information security

Our website is encrypted with SSL to protect Top Cat, Loloma, and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information we hold.

Accessing & updating your personal information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please click here to contact us.

Reservations

All prices stated are in New Zealand dollars and include Goods and Services Tax (GST)

Prices are subject to change without notice.

Reservations may be amended to another date or time subject to space and availability. No charge is made for this amendment but any difference in price will need to be paid by the client.

Cancellations & Refunds

Cancellations made by the client within 24 hours or on the day of travel are not entitled to a refund.

Top Cat and Loloma Cruises reserve the right to cancel cruise departures, amend timetables, substitute vessels at any time for safety or operational reasons including adverse weather conditions or vessel maintenance. In the event of a cruise being cancelled prior to departure by Top Cat and Loloma Cruises you will be given a full refund or the opportunity to change your booking date.

Health & Safety

Health & Safety for our clients and crew is Top Cat and Loloma’s primary concern. Prior to every cruise departure the Skipper will give a clear safety briefing. Please listen carefully and comply with all aspects of safety advice. All passengers while on one of our vessels must act in a safe and reasonable manner, observe all instructions from crew, not smoke, and not interfere with or use emergency equipment.

Swimming

In summer if conditions allow we stop for passengers to take a swim. Please only swim if you are a competent swimmer.

Liability

Top Cat and Loloma Cruises and its employers will not be responsible for any loss, damage, cost or injury suffered by passengers or loss or damage to a passenger’s property.

Promotional Purposes

Photographs or videos of passengers may be used by Top Cat and Loloma Cruises for promotional purposes. Please advise crew if you do not wish to have your image used.

Liquor License & Laws

Top Cat and Loloma Cruises are fully licensed for sale and supply of alcohol. New Zealand Liquor Laws require consumption and sale strictly to persons 18 years and over. You will be asked for ID so please do not be offended. The Skipper has the right to refuse passengers on board if they are intoxicated. There will be no refund given if a passenger is refused from boarding due to being intoxicated.

Credit Card Details

All credit card payments are processed securely through ANZ Bank New Zealand. Top Cat and Loloma Cruises do not store any credit card information on our servers.

Call Us

 021 223 9898

Find Us

Harbour Booking Office

 65 Redoubt Street, Taupo
Berth 6, Taupo Marina

OPEN HOURS

Winter: 9:30am - 2:30pm
Summer: 9:00am - 5:00pm